Terms and Conditions of Trade

• Any service or parts orders placed by the Customer are subject to the terms and conditions stated herein, unless specifically varied by Palm Wheel Alignment in writing.
• Palm Wheel Alignment’s terms take precedence over any conflicting terms in customer documentation.
• These conditions shall prevail unless specifically varied by Palm Wheel Alignment in writing with reference to the customer’s contrary documentation.

• Work Orders: Basic services are quoted as stipulated on Job Cards signed upon vehicle intake.
• Timeframes: Quoted timeframes are based on primary diagnostics.
• Execution: Services are executed by trained employees or appointed associates.
• Service Standard: Professional service will be provided as efficiently as possible.
• Feedback: Regular updates will be given regarding progress.
• Workshop Safety: Vehicles may only be driven by qualified employees.

• The customer shall provide appropriate cooperation and assistance.

• Calculations: Fees are based on parts and labour at agreed rates.
• Exclusions: Travel and out-of-pocket expenses are excluded unless specified.
• VAT: All prices exclude VAT at the legally prescribed rate.
• Rate Reviews: Rates are reviewed periodically.
• Extra Work: Additional work requires confirmation.
• Errors: Accidental errors or omissions may be amended.

• Descriptions and illustrations may change due to improvements.
• Descriptions are not binding and represent general service types.

• General Liability: Limited to the amount charged for the service concerned.
• Consequential Loss: No liability for indirect or special damages.
• Third-Party Work: Subsequent external work voids warranties.
• Indemnity: Customer indemnifies Palm Wheel Alignment during work performance.
• Advice: Advice is given in good faith; customers must apply their own judgment.

• Terms: Payment is strictly COD unless otherwise agreed in writing.
• Right to Withhold: Vehicles may be withheld until payment is received in full.

Completion time depends on factors outside the control of Palm Wheel Alignment, including parts availability.

• Customers must observe safety regulations.
• Yellow demarcation lines indicate safe zones.
• Approaching ramps or standing under vehicles is at the customer’s own risk.

• The customer must provide adequate insurance for their vehicle.
• The customer indemnifies Palm Wheel Alignment against all related risks.

• The customer shall not solicit or entice away subcontractors, suppliers, or consultants of Palm Wheel Alignment.
• This restraint remains in effect for 12 months after termination of the agreement.